What Is CAQH? A Complete Guide for Healthcare Providers
By Behavioral Health Contracting
If you are a healthcare provider trying to get credentialed with insurance companies, you will inevitably encounter CAQH. It is one of the most important tools in the credentialing process, yet many providers -- especially those new to private practice -- have never heard of it until a payer asks for their CAQH number. This comprehensive guide explains what CAQH is, how it works, and how to use it to streamline your credentialing journey.
What Is CAQH?
CAQH stands for the Council for Affordable Quality Healthcare. It is a non-profit alliance of health plans and trade associations that develops initiatives to simplify healthcare administration. While CAQH has several programs, the one that matters most to individual providers is CAQH ProView, the organization's universal provider credentialing database.
Think of CAQH ProView as a centralized repository for all the information insurance companies need to credential you. Instead of filling out separate credentialing applications for every payer -- each with their own forms and formats -- you complete one comprehensive profile in CAQH ProView. Participating health plans then pull your information directly from the database when processing your credentialing application.
Over 1.4 million healthcare providers maintain CAQH ProView profiles, and more than 900 health plans, hospitals, and other organizations use the system to gather credentialing data. Major payers like Aetna, Cigna, UnitedHealthcare, BlueCross BlueShield plans, Humana, and most Medicaid managed care organizations all participate.
CAQH ProView Explained
CAQH ProView is the specific product within CAQH that providers interact with directly. It is a free, online profile management system where you enter and maintain your professional information. Here is what makes it valuable:
One profile serves multiple payers. You enter your data once and authorize each insurance company to access it.
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It is free for providers. Health plans pay for access to the database, not providers.
It is universally accepted. Nearly every commercial and government payer in the United States uses CAQH ProView data as part of their credentialing process.
It saves time. Without CAQH, you would need to complete a separate application for every single payer, each one asking for largely the same information.
Your CAQH ProView profile includes information such as your education and training history, board certifications, practice locations, malpractice insurance details, work history, hospital affiliations, state licenses, DEA registration, and professional references.
How to Register for CAQH ProView
Getting started with CAQH ProView involves a straightforward registration process. Here is how to do it:
Step 1: Determine Your Registration Path
There are two ways to get registered. Some providers are pre-registered by a health plan. If a payer has already initiated credentialing for you, they may have created a placeholder record in CAQH. You would receive a welcome email or letter from CAQH with your CAQH provider ID number. If no payer has pre-registered you, you can self-register at proview.caqh.org.
Step 2: Self-Registration
To self-register, go to the CAQH ProView website and click the Register button. You will need to provide your NPI number, Social Security number or Tax ID, date of birth, state license number, and a valid email address. The system will verify your identity using these data points. After verification, you will receive your CAQH provider ID number. Keep this number safe -- payers will ask for it throughout the credentialing process.
Step 3: Complete the Initial Setup
Once registered, log in to your ProView account. You will be guided through a series of profile sections. CAQH recommends setting aside two to three hours to complete your profile for the first time, especially if you need to gather supporting documents.
How to Complete Your CAQH Profile
The CAQH ProView profile is divided into several sections. Completing each one accurately is critical because errors or omissions will delay your credentialing. Here is a breakdown of the major sections:
Personal Information
This includes your legal name, date of birth, Social Security number, contact details, and any previous names you have practiced under. Make sure your name matches exactly what appears on your state license and NPI record.
Professional IDs
Enter your NPI number (Type 1 for individual providers), state license numbers for every state where you are licensed, DEA registration if applicable, and any board certifications. Upload copies of each document.
Education and Training
List your professional degree, the institution that granted it, graduation date, and any post-graduate training such as internships, residencies, or fellowships. This section must be thorough because payers verify this information through primary source verification.
Practice Locations
Add every practice location where you see patients. For each location, you will provide the address, phone and fax numbers, office hours, accessibility information, and whether you accept new patients. If you do telehealth, include your telehealth-enabled locations as well.
Malpractice Insurance
Enter your current malpractice insurance details including the carrier name, policy number, coverage amounts, and expiration date. Upload a copy of your certificate of insurance. Most payers require minimum coverage of $1 million per occurrence and $3 million aggregate, though requirements vary.
Work History
Provide a complete work history with no unexplained gaps. CAQH typically requires five years of history, and any gaps longer than six months must be explained. Common acceptable explanations include parental leave, further education, or illness.
Payer Authorization
This is a crucial section that many providers overlook. You must individually authorize each health plan to access your CAQH ProView data. If you do not authorize a payer, they cannot retrieve your information, even if you have a complete profile. Review this section regularly and add new payers as needed.
Re-Attestation Requirements
Completing your CAQH profile is not a one-time task. CAQH requires providers to re-attest -- that is, review and confirm the accuracy of their profile -- every 120 days (approximately every four months). This is one of the most commonly missed requirements, and failing to re-attest can cause serious problems.
When your re-attestation window opens, you will receive email reminders from CAQH. During re-attestation, you must log in, review every section of your profile, make any necessary updates, and confirm that all information is still accurate. Even if nothing has changed, you must still complete the re-attestation process.
If you fail to re-attest on time, your profile status changes to "incomplete" and payers may not be able to process your credentialing applications. In some cases, a lapsed attestation can delay claims processing or even lead to termination from a payer network until you bring your profile current.
Common CAQH Mistakes to Avoid
Having worked with hundreds of behavioral health providers on their credentialing, we see the same CAQH mistakes repeatedly. Here are the most common ones:
Not authorizing payers. Your profile can be 100% complete, but if you have not authorized a specific payer, they cannot access your data. Always check the authorization section before submitting a credentialing application.
Name mismatches. If your CAQH profile says "Michael" but your license says "Mike," payers will flag it. Use your legal name exactly as it appears on your primary documents.
Expired documents. CAQH does not automatically remind you when uploaded documents expire. Set calendar reminders for license renewals, DEA expirations, and malpractice policy renewals, and update CAQH immediately when you receive new documents.
Gaps in work history. Unexplained gaps trigger credentialing delays. Account for every period in your work history.
Missing practice locations. If you added a new office or started offering telehealth, make sure every location is reflected in your CAQH profile.
Forgetting re-attestation. Set recurring calendar reminders every 120 days so you never miss a re-attestation deadline.
Incomplete education history. Every degree and training program must be listed, including exact dates and institution details.
How CAQH Connects to Insurance Credentialing
CAQH ProView is not the credentialing process itself -- it is a critical component of that process. Here is how the two connect:
When you apply to join an insurance panel, the payer will ask for your CAQH provider ID number. Their credentialing team then pulls your information from CAQH ProView instead of requiring you to fill out their proprietary application from scratch. However, some payers still have supplemental questions or forms beyond what CAQH covers.
The payer's credentialing team then verifies the information through primary source verification -- contacting your medical school, checking license databases, reviewing the National Practitioner Data Bank, and confirming malpractice history. A complete, accurate CAQH profile speeds up this verification process significantly.
For behavioral health providers specifically, CAQH is especially important because many therapists, counselors, and psychologists are entering private practice for the first time and may not have institutional support to handle credentialing. Your CAQH profile is the foundation upon which every payer credentialing application is built.
Getting Help with CAQH and Credentialing
Managing your CAQH profile and keeping it current while also running a clinical practice can be time-consuming and stressful. Many behavioral health providers find that the administrative burden of credentialing takes away from the time they could be spending with clients.
Behavioral Health Contracting specializes in helping behavioral health providers navigate the entire credentialing process, including CAQH profile setup, maintenance, and re-attestation. If you are feeling overwhelmed or just want to make sure everything is done right the first time, reach out for a free consultation. Getting credentialing right from the start saves you months of delays and lost revenue down the road.
